We're here to help with all your gaming needs
Have questions about our products, services, or just want to chat about gaming? We'd love to hear from you! Choose the contact method that works best for you:
688 Fred Haven
Elizabethchester, S6 1WR
Australia
General Inquiries: info@thenextlvlgaming.com
Customer Support: support@thenextlvlgaming.com
Business Partnerships: partners@thenextlvlgaming.com
Main Office: +44 444 018 7694
Customer Support: +44 444 018 7695
Hours: Monday-Friday, 9am-5pm AEST
Follow us for the latest updates, promotions, and gaming news.
| Monday - Friday: | 9:00 AM - 5:00 PM AEST |
| Saturday: | 10:00 AM - 4:00 PM AEST |
| Sunday: | Closed |
Online support available 24/7 through our email system.
Fill out the form below and our team will get back to you as soon as possible.
Interactive map available in the live version. For directions, please contact us directly.
We offer express shipping to most Australian metropolitan areas with delivery within 1-3 business days. Regional areas typically receive shipments within 3-5 business days. Remote locations may require additional time.
Currently, we only ship within Australia and New Zealand. We're working on expanding our shipping capabilities to more international locations in the future.
We offer a 30-day return policy for most products in their original, unopened packaging. For defective items, we provide repairs, replacements, or refunds as appropriate. Please visit our Refund Policy page for complete details.
Yes, our technical support team is available Monday through Friday, 9am-5pm AEST. You can reach them via phone, email, or by submitting a support ticket through our website.
We currently have flagship stores in Sydney, Melbourne, and Brisbane. Our gaming community hubs also offer select products for purchase. Visit our Locations page for specific addresses and opening hours.